Privacy, Warranty & Return Policy

Last Updated: October 2025

Welcome to MATRIX TIMEPIECE (“we”, “our”, “us”). This section explains how we collect, use, and protect your personal information when you visit our website www.matrixtimepiece.in, make a purchase, or interact with our services.

Information We Collect

  • Personal Information: Name, email, phone, billing & shipping address, payment details (processed securely).
  • Non-Personal Information: Browser/device info, IP address, location data, pages visited, time spent on site.

How We Use Your Information

  • Process and deliver your orders
  • Communicate order status, offers, and updates
  • Provide customer support
  • Send promotional emails and messages
  • Improve products, website, and user experience
  • Prevent fraudulent transactions and enhance security

Cookies

We use cookies to remember preferences, provide personalized experiences, and analyze website traffic. You may disable cookies, but some website functions may not work.

Data Sharing & Disclosure

  • Delivery partners: Bluedart & Delhivery
  • Payment gateways: Gokwik & Razorpay
  • Marketing platforms for promotions
  • Legal authorities when required by law

Payment Security

Payment details are encrypted and never stored on our servers.

Data Retention

Information is retained for up to 3 years for order processing, marketing, and legal purposes.

Your Rights

You can access, update, or delete your data and withdraw marketing consent by contacting support@matrixtimepiece.in or 8826562627.

  • Duration: 1 year from the date of purchase
  • Coverage: Manufacturing defects only
  • Exclusions: Customer damage, misuse, or wear & tear
  • For warranty claims, contact support@matrixtimepiece.in or 8826562627

Return Policy

  • Products can be returned within 7 days of delivery
  • Prepaid orders: Refund to original payment method
  • COD orders: Refund as Website Cash Voucher

Exchange Policy

  • Products can be exchanged within 7 days of delivery
  • Exchange for same or different product of equal value
  • Products must be unused and in original packaging
  • Contact support to initiate exchange

For questions, concerns, warranty claims, returns, or exchanges, contact us at:

MATRIX TIMEPIECE
Phone: 8826562627
Email: support@matrixtimepiece.in
Website: www.matrixtimepiece.in