How to Claim Warranty
Is your watch having a manufacturing defect? Don’t worry — we’ve got your back.
After inspection during the warranty period, we’ll take care of repair or replacement
to ensure complete satisfaction.
Step 1
Share Images & Invoice
Email clear images of all 4 sides of the watch along with the invoice copy to
support@matrixtimepiece.in.
Step 2
Claim Evaluation
Our team will review the details and evaluate your warranty request carefully.
Step 3
Secure Pickup
Pack the watch safely. Our pickup partner will collect it from your address.
Step 4
Repair & Return
We’ll repair or replace the watch and send it back to you as quickly as possible.
If you have an extended warranty, our team will verify and approve your claim based on the extended warranty validity dates during the claim process. You don’t need to show any warranty card or additional documents — everything will be checked and handled by our team for a smooth experience.